Question 1 1. A manager’s role is that of “information processor,” whereas a lea

Question 1
1. A manager’s role is that of “information processor,” whereas a leader’s role is:
to communicate the big picture — the vision.
to serve as a communication champion.
to communicate written information, facts, and dat
both to communicate the big picture — the vision and to serve as a communication champion.
Question 2
2. Being a good listener expands a leader’s role in the eyes of others because of all EXCEPT:
o active listening is an ongoing part of a leader’s communication.
o total attention is focused on the message.
o a leader concentrates on what to say next rather than on what is being sai
o a good listener finds areas of interest, affirms others, and builds trust.
Question 3
Discernment involves all EXCEPT:
detecting unarticulated messages hidden below the surface.
paying attention to patterns and relationships.
listening carefully for undercurrents that have yet to emerge.
trying to convince others to agree with a point of view.
Question 4
4. Messages transmitted through action and behavior are called: