A news reporter from the local paper has contacted you. She would like your inpu

A news reporter from the local paper has contacted you. She would like your input on a piece she is writing about the anniversary of 911 in the community. Over the last 50 years, the communications center has evolved significantly and has been enhanced by advancements in technology. These enhancements have certainly benefitted the responders as well as the public in general.
The news reporter would like you to send her a written response that she can use to write her article. She would like you to include the following points:
the technological advancement or enhancement you feel has best contributed to responders, and why;
the technological advancement or enhancement you feel has best contributed to community, and why; and
where you see the future of technology in emergency communications.