The purpose of this assignment is to have you integrate total quality management

The purpose of this assignment is to have you integrate total quality management (TQM) concepts in a relevant case study project (read the case). You should be able to demonstrate your understanding of quality control theory by using various concepts to explain or analyze a current situation (the cause and effect diagram tool). As well, you should be able to demonstrate your ability to analyze and to present a clear, logical argument in an appropriate written format report with recommendations for going forward (I suggest breaking these into short-term and long-term recommendations).
Your report is to be typed in MS Word in Business Report style, have a Title page, Table of Contents, Introduction, body, Conclusion/recommendation and bibliography.

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